BLACK FRIDAY SALE - 20% ALL ITEMS AT CHECKOUT

Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@softandbutter.com

Returns

Due to the current World Health climate, we cannot accept returns on all cosmetic and skincare items. If your order is lost or damaged please contact us at info@softandbutter.com and we will find a resolution.

Shipping

For all orders placed within Canada, Cities & Province's closer to Ontario can expect delivery between 2-4 days. Cities & Provinces closer to Northern Canada can expect delivery between 7-12 days. This does not included the 48 hr processing time. All deliveries are subject to change due to Covid-19 delays.

For all orders placed outside of Canada, such as USA, Caribbean & the UK can expect delivery between 7-12 days. This does not included the 48 hr processing time. All deliveries are subject to change due to Covid-19 delays.

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Soft & Butter is based in Canada.

We source natural exotic fruit seeds, nuts and herbs that grow wild of family owned farm land.